Legal and privacy information

Information about the SYNERGY patient app provided by MEDIDERMDG (trading as SYNERGY).

Privacy Policy

How we collect, use, share and protect your information, how long we keep it, and your rights over

it. Covers what the app's AI assistant does with your messages.

The terms on which you may use the app, what the app is for, and what it is not for.

How to ask us to close your app account and delete your app data — including what we delete and

what we have to keep as part of your medical record.

How to get help, common problems, and how to contact the clinic.

The app answers practical questions about a skin procedure you are having or have had at our clinic:

how to prepare, what happens, aftercare and timings.

It does not give medical or clinical advice, and it is not monitored around the clock. Anything

clinical is passed to a member of our clinical team.

If you notice spreading redness, pus or a fever, call 111. If you feel very unwell, call 999.

MEDIDERMDG (trading as SYNERGY)

29 Cherry Orchard Way, Maidstone, Kent, ME16 8TJ

synergy.help.queries@gmail.com · 07912382980